Salus has a special, very simple and logical app for all those who want to report a problem or simply ask a question to your customer service.
Another app has been developed especially for customer service. Here you can quickly decide on priorities and possible solutions.
In this way, each user group only sees exactly the information and functionality they need at the moment.
Another, simple mechanism for uploading documents ensures the exchange of information between ticket trigger and ticket processor.
The ease of use and the adaptability of the apps to your needs will inspire your customers and your customer service equally.
Your customer service has a full overview of the number and status of tickets. The document history shows exactly how each incident is processed and communicated with the ticket trigger.
Simple operation and administration.
Data exchange with upstream or downstream systems is easily possible via various interface formats.
Functionally expandable at will through development based on the CyberEnterprise business OS.
Regardless of the end device or operating system, you can use your application from anywhere. All you need is a standard browser and a network connection.