Salus has a special, very simple and logical app for all those who want to report a problem or simply ask a question to your customer service.
Another app has been developed especially for customer service. Here you can quickly decide on priorities and possible solutions.
In this way, each user group only sees exactly the information and functionality they need at the moment.
Another, simple mechanism for uploading documents ensures the exchange of information between ticket trigger and ticket processor.
The ease of use and the adaptability of the apps to your needs will inspire your customers and your customer service equally.
Your customer service has a full overview of the number and status of tickets. The document history shows exactly how each incident is processed and communicated with the ticket trigger.
Simple operation and administration.
Data exchange with upstream or downstream systems is easily possible via various interface formats.
Functionally expandable at will through development based on the CyberEnterprise business OS.
Regardless of the end device or operating system, you can use your application from anywhere. All you need is a standard browser and a network connection.
Meter management of the technical field service
“IntraTrack is the short form of Intranet Tracking. It is used to manage all test and measurement equipment used by Deutsche Telekom’s technical field service in/via the Deutsche Telekom intranet. It has been like this since 2003.
As with any application, user requirements grow over time (especially in terms of ergonomics), the boundary conditions change due to organizational changes – and everything always has to be implemented very suddenly.
Then came IntraTrack² from ClassiX!
The schedule was tight: The new, object-oriented data model was already installed on 16 December and accepted on 21 December 2016.
Since March 2017, the demand inquiry was already running in IntraTrack² in live operation, followed shortly afterwards by the delivery of new devices. From November 3rd on IntraTrack² was fully online.
The agreed production date for IntraTrack² was kept, after acceptance on December 1, 2017, regular operation was given.
The core element is the lifecycle management with test equipment monitoring (calibration/maintenance) as well as service in case of malfunction and spare parts and accessories orders. This also includes the permanent inventory and, at the end, scrapping..
IntraTrack² and IntraTrackplietsch – the Smart Device version for the technician on site – are constantly being ergonomically optimized and expanded. The supply of the technical field service with testing/measuring equipment is 100% guaranteed.
With ClassiX we have gained a partner who competently meets our requirements in an agile approach – and continues to do so – quickly.”.
Horst Sitz, Project Manager Deutsche Telekom AG, October 2019
Inventory simplification and inventory facilitation with software for inventory sampling
Customer-specific adaptations to extend the information of the parts master from various sources.
“We have been using inventory sampling in the company since the 1980s. In 2014 we carried out the inventory for the first time with the new software GESTIN-77 from ClassiX. We were able to use the new features easily and efficiently after a short period of getting used to it. In addition, the support department of ClassiX offers a great service, which has always supported us quickly and uncomplicatedly in all questions. I would like to thank you very much for this. It was the right decision to choose ClassiX.”